Showing posts with label excellence. Show all posts

Michael Quirante: Tenacious and Resourceful

Branch Manager of McDonalds-Hidalgo (Quiapo)

by Apolinario Villalobos

Lately, MacDonalds has been hugging the limelight because of the incidents on food poisoning. This seems unlikely as the food chain is known for being finicky as regards their products and service. I had the chance to test the trademark for which it has been known one morning when I dropped by their Hidalgo Branch in Quiapo for breakfast.

As usual I ordered the pancakes but the Cashier, Love Castaῆares smilingly suggested their new product, launched just that morning, the cheesy egg pandesal. I gave in to her insistence, but I was disappointed as it came in the size which was not my type, so I rejected it. At this instance, the Branch Manager, Michael Quirante volunteered that I still try the pandesal if only to check its taste. I declined, and perhaps in an effort to prevent me from getting irritated, it was promptly changed with the pancakes.

While I was enjoying my pancakes, I saw Mr. Quirante slicing the sandwich into bite sizes, and offered them to the few customers at the time, as it was still early. He had such kind of persuading approach that no customer ever declined his offer, and all of them practically gave their thumb up, to confirm that their new product tasted really good. In just a couple of minutes all bite-sized pandesal slices were gone, and Mr. Quirante was smiling from ear to ear.

What touched me that morning was the persistence of Mr. Quirante in introducing a new product of the company, by personally, offering it to the customers. He was not downhearted with my rejection. Also, I supposed that such gesture was not really part of his routine, but rather his own kind of personal gimmickry that put his resourcefulness to the fore.

My interest in the attitude of Mr. Quirante made me talk to him for a few minutes before I left. I asked him if he was aware of the latest impression on their company due to the issue on food poisoning, to which he answered in the positive, that is why, he told me that they are trying their best to maintain their image. Just then, a service crew came in and greeted him. He told me that the guy was a Muslim. I was surprised because I thought only Christians were being hired by their company. At that, I was told that they want to be fair to all those who seek opportunity to help them with their studies, that is why their outlet has hired four Muslim staff. I was not surprised by what he told me as McDonalds is known for its penchant in helping working students. In fact, Mr. Quirante told me that he went through the same stage, as he was himself, a working student when he worked initially with the company.

Quiapo is one area in Manila, a historic one, yet, which is being shared by the Catholics and Muslims who live side by side harmoniously. MacDonalds contributes to this harmonious co-existence by hiring service crew members from the area, regardless of their religious affinity. Mr. Quirante’s attitude on the other hand, has enhanced the effort of the company in his own way, by doing his best as part of the company – being nice to the clients and his co-employees. He told me that his rising from the lowest position, that of a service crew, until he became manager, gave him the opportunity to understand the entire nature of his job.

While it is true that employees of service-oriented companies are mandated to smile their best to attract customers, the difference lies in the “sincerity” in how it is done. Being an employee myself that handled customer needs, I know if smiling is candidly done or words that are muttered are meant to help or appease irritated clients or not. Mr. Quirante did more than all those…he made use of his resourcefulness to help his company to show that the golden arc does not only symbolize excellent service, but superb products, as well. 

K-12: A perspective for a better Philippines

By: Louie John M. Salda

Education for life!

Juan dela Cruz pays so much attention to education. He believes that education is one of the most important keys that can open a door of opportunities, triumphs, excellence and success.

Education at its best would always be Filipinos’ battle cry- a philosophy and a belief that if people are educated they can serve as a paradigm for good and progress.

In the recent context of society, with the real scenario of educational system of the Philippines the challenge is. Is Juan dela Cruz ready to face the real world? Is he capable enough of unveiling the windows of the universe? This may sound over the top but the definitely he has the option for all of this.

The implementation of Republic Act 10533 also known as an act of enhancing the Philippine Basic Education System by strengthening its curriculum and increasing the number of years for education is the answer for the Filipinos who clamors for intellectual preparedness and longing for an educational system that will equip and engulf them with knowledge and skills that is tantamount in living and dealing life.

Certainly, the new trend in Philippines’ Educational System is indeed an accomplishment and a great initiative to conform to the standard call of international education, efficiently and effectively.

First, this complex educational system was designed to enhance and strengthen the cognitive development of each learner. With the addition of two more years in the basic curriculum this will surely insure every Filipino learner that they will be equipped with both basic and complex ideas.  The strategized and dynamic approach by the teachers will sure help the students to prosper in their academic endeavors. Thus, learners’ theoretical skills will be enhanced and better understanding on every topic will surely be met.

Second, what is more engaging about going to school, are the things that you will discover and learn to do with. K-12 entails not only to develop one’s mind but also help them realize that education should be an outcome base one. The additional two years in the basic curriculum will also focus on technical skills enhancement, particularly those in demand industries that calls for large number of skilled workers. Moreover, this educational development would not only benefit Filipino students but also the teachers who are teaching skilled subjects to be updated and informed with the world’s latest trend and standards.

Lastly, with this new advancement in education, learners’ personality will also develop. The curriculum provides activities that will enhance and boost one’s personality. Furthermore, with the series of group activities that will be given to the learners it will develop their confidence and trust not only for others abut more importantly for themselves. Thus, human relation skills, teamwork, collaboration and cooperation among learners will surely be developed.

Now, that the Philippines is confronted with serious problems. And technology grows at its awesome speed. Filipinos must learn and be ready to cope with these challenges. Learning is not only by mind, but also by heart. Education is indeed a right and a privilege of every Juan. Every change can send forth disadvantages, but looking at it positively and giving this program a benefit of a doubt will help every Juan realize that there is more about education. This initiative might be expensive but people should be mindful about its advantages-advancement to every Filipinos learning and realization of lifetime investment.