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It is Wrong to Blame the Modern Technology for Errors Committed by Man
Posted on Tuesday, 30 May 2017
IT IS WRONG TO BLAME THE MODERN TECHNOLOGY
FOR ERRORS COMMITTED BY MAN
By Apolinario Villalobos
I had a very bad experience with a bank after it printed ALL
information about my savings and time deposit, complete with account numbers
and sent the UNSIGNED SYSTEM-GENERATED LETTER to my home address by a COURIER
OF A NEVER-HEARD MESSENGERIAL SERVICE COMPANY. THE IDIOT COURIER INSERTED THE
ENVELOP WITH THE NAME OF THE BANK PRINTED OUTSIDE, INTO A SPACE OF THE GATE.
HAD I NOT PICKED IT UP IMMEDIATELY WHEN I CAME HOME, A CRIMINAL COULD HAVE
TAKEN IT AND TAKEN NOTE OF THE INFO AND HACKED MY BANK ACCOUNT! WORST, I FOUND
OUT THAT THE COURIER MADE IT APPEAR THAT I SIGNED HIS COPY OF DELIVERY RECEIPT!
It was only after I irritably explained to the bank
officials their mistake of bringing out of their system the information about
my confidential transactions with them that they realized the breach of bank
secrecy that they committed. I told them that I could easily file a case in the
court against them. And, to think that it is a prestigious bank that can afford
expensive ads on print and broadcast media about their offerings. It left me
wondering how a prestigious bank could hire INCOMPETENT IDIOTS to handle their
information system with sloppiness. WORST, THE RESPONSIBLE GUYS, ALTHOUGH,
APOLOGETIC, BLAMED THE “ SYSTEM-GENERATED LETTER”….THOSE PRINTED GOOD FOR
NOTHING LETTERS THAT ARE NOT SIGNED AND SENT TO CLIENTS!
Relative to this, I felt I made a big mistake when I dealt
with another bank about its insurance offering. Due to non-completion of
details on certain forms, A SYSTEM-GENERATED TEXT WAS SENT TO ME. I had to go
back to the bank to accomplish what were asked. A little later I received
another text about their posting of my payment to the assigned policy number. I
had to go back to the bank again to arrange about the delivery which the
insurance representative has supposedly submitted to their concerned office.
BUT, THE FOLLOWING DAY, I WAS SURPRISED TO RECEIVE SIMILAR TEXT THAT ADVICED ME
ABOUT THE NON-COMPLETION OF DOCUMENTS (AGAIN!)! HOW CAN ONE BE NOT IRRITATED BY
SUCH KIND OF IDIOTIC COMMUNICATION, AFTER HAVING BEEN ASSURED THAT EVERYTHING
IS IN ORDER?
WHAT IS IRRITATING IS THE FAILURE OF THE GUYS OF THE
INSURANCE COMPANY TO APOLOGIZE IF THEY COMMITTED AN ERROR BY SENDING AN
UNNECESSARY SYSTEM-GENERATED TEXT THAT MADE ME TENSE AND RUINED MY DAY. THE GUY
WHO HUMBLY APOLOGIZED HAS GOT NOTHING TO DO WITH THE CLOSED TRANSACTION AS HE
IS CONNECTED WITH THE BANK WITH WHICH THE INSURANCE COMPANY IS AFFILIATED. I MADE
IT CLEAR THAT THE GUY FROM THE INSURANCE COMPANY RESPONSIBLE FOR SENDING THE
SECOND TEXT SHOULD SEND ANOTHER AS AN “ADVICE TO DISREGARD” THE ERRONEOUSLY
SENT ONE AND APOLOGIZE, TO CLOSE THE CASE. THAT IS THE PROPER PROTOCOL THAT
CUSTOMER-ORIENTED COMPANIES SHOULD OBSERVE IF THEY COMMITTED A MISTAKE. IT IS
WRONG FOR THESE COMPANIES TO LEAVE THE CLIENTS WITH INSECURITIES FOR MISTAKES
THAT THEY (COMPANIES) COMMITTED.
My point here is, the modern technology should never be
blamed because the MACHINES OR COMPUTERS OR WHATEVERGODDAMNTHING BEING USED TO
GENERATE LETTERS OR TEXTS ARE CONTROLLED BY A “BREATHING PERSON OR GROUP, VERY
WELL ALIVE, AND SUPPOSED TO HAVE BRAINS”!...OTHERWISE, HE/SHE/THEY COULD JUST
BE PLAIN AND SIMPLE INCOMPETENT IDIOT/S WHO IS/ARE NOT SUPPOSED TO HADLE
SENSITIVE TRANSACTIONS SOME OF WHICH INVOLVE MILLIONS AND NOT JUST HUNDREDS OR
THOUSANDS OF PESOS!
THE DANGER HERE IS, EVEN IF A POLICY NUMBER IS ASSIGNED OR
ISSUED, THE INSURANCE COMPANY WILL DEFINITELY MAKE IT HARD FOR THE CLIENT TO
GET BACK THE MONEY THAT HE INVESTED DUE TO “non-completion of information in
documents, etc”….THESE ARE THE FINE LINES IN INSURANCE CONTRACTS! ALSO, BY THE
TIME MY POLICY GETS MATURED, I WOULD BE DEALING WITH ANOTHER SET OF PEOPLE WHO
MAY ALSO BE IDIOTS, HENCE, NOT GIVE A DAMN IF THE DOCUMENTS THAT THE COMPANY
ACCEPTED FOR PROCESSING JUST TO HAVE A
POLICY NUMBER ASSIGNED TO CLOSE THE DEAL WERE INCOMPLETE!
I WILL NAME NAMES IN MY NEXT BLOG IF THE GODDAMN INSURANCE
OUTFIT WILL NOT MAKE AMENDS IN WRITING, COMPLETE WITH SIGNATURE, TO CONFIRM
THAT THERE IS NO PROBLEM WITH MY DOCUMENTS.