The Dynamic Streak of Asia United Bank (AUB) Reaches Buendia Avenue Extension (Pasay City)
Posted on Friday, 28 October 2016
The Dynamic Streak
of ASIA UNITED BANK (AUB)
Reaches Buendia
Avenue Extension (Pasay City)
By Apolinario Villalobos
The first time I was impressed by the
service of the Asia United Bank (AUB) was when it took over my former
depository bank at Rotonda, Bacoor City in Cavite. I almost decided to cancel
my accounts but I changed my mind when I met its first branch manager. A few
months later, another branch manager took over, Ms. Nanette Quincena whose
typically aggressive salesmanship further bolstered my trust.
When the AUB decided to expand its
operation to cover the Pasay area, it opened a branch along the Buendia Avenue
extension, between Harrison and Leveriza Streets, on September 20, 2016, with
the deployment of Ms. Quincena as the first Branch Manager tasked to lay down
the foundation. She has been expecting a tough job as along the stretch of
Buendia are also other reputable banks. Nevertheless, she considers the
situation as a challenge which she can hurdle, together with equally
aggressive, Ms. Gemmalou Ortega, the Field Sales Officer, with whom she confers
every morning before the latter starts her sales calls.
Interesting to note is the fact that AUB
pioneered the paperless transaction in the country with the use of the Virtual
Teller Kiosk (VTK) which resulted to a resounding success. At the Buendia
branch, the VTK occupies a prominent space which easily catches the attention
of the customers. The transaction via the VTK, has likewise, reduced the
queuing time considerably.
What impressed me most is how the bank
starts the day with a heartfelt prayer, in which everybody joins – the guard,
Utility/Messenger, the Operations staff, such as Richard Dumayas, the Service
Manager; Gemmalou Ortega, the Field Sales Officer; Jowell Agaban, Counter
Teller; and Jean Marie Padua who handles the New Accounts Section. I found out
too, that the youthful staffs are all from prestigious schools known for their
scholars – Polytechnic University of the Philippines (PUP), Pamantasan ng
Lunsod ng Maynila (PLM), University of Makati (UMak), and New Era University
(NEU).
According to Ms. Quincena, the bank maintains
its high standards with the support of its consistent utilization of every
available banking technology and young recruits who are willing to learn the
intricacies of the industry and most especially, are willing to grow with their
chosen benefactor. The bank’s investment in human capital so far has been
successful, as consistent show of diligence on their part has been very
prominent.
On October 31, 2016, Asia United Bank is
celebrating its 19th year of success. By then, and onward, Ms. Quincena is
expecting more challenges that she aims to clear, to significantly improve the
steady growth of the Branch… but of course, with the cohesive co-operation of
the whole Buendia Branch Team!
By the way, Asia United Bank is proudly
100% Filipino!
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