The Impressive Staff of Jollibee Buendia/LRT Branch
Posted on Friday, 28 October 2016
The Impressive Staff of Jollibee Buendia/LRT
Branch
By Apolinario Villalobos
I will never tire of writing about
inspiring people out there whose diligence in their job is just remarkable, as
I keep on encountering them. One of them was MS. JHENNY AVILA, cashier of the
Jollibee Buendia/LRT Branch. I was impressed by how she was able to convince me
to take breakfast despite my intention to just have a cup of coffee on the
morning I dropped by the said burger outlet. Smiling her sweetest, she
practically, insisted that I try any of their breakfast offerings, so I opted
for the double pancake and coffee. She just showed how an aggressive sales talk
can win over a hesitant customer.
I was further surprised by the presence of MR.
VINCENT MACHADO behind me who was waiting for my move to proceed to my chosen
seat…and, without much ado, he asked that he carry my tray for me. Again,
another trademark of Jolibee surfaced. His act was followed by the efficiently
smooth move of MS. MAYLENE ORONGAN to clear the table to give way to my tray. I
knew that what they did were routine and also being done by the crew of any
burger joint, especially, their competitor. But there was something in how they
smiled to customers that made the difference.
My good impression about the Jolibee
service did not end there, as I had an opportunity to talk to one of the duty
supervisors for the shift, MR. AYZON HERNANDEZ, working in tandem with MS. JENNICA
TOLEDO, another supervisor. Both were a standout in their distinct striped
light blue uniform. Mr. Hernandez, confided that he, too, worked his way up
since he joined Jollibee as a struggling crew and who had to attend classes after
his duty, that is why he felt so much for the new generation of working
students Today, the branch according to him has five “scholars”, with Maylene
as one of them. Jollibee accordingly, is known for this education-bound
advocacy, one of the reasons perhaps, why the joint is so blessed!
Practically, the whole staff of Jollibee
seemed to be well-rounded in their job as I observed that everybody knew how to
handle the job of a colleague, so that the whole operation looked
well-orchestrated. For instance, Mr. Machado and Ms. Orongan opened the door
for customers if they were not busy carrying trays and cleaning tables. Both
supervisors, Mr. Hernandez and Ms. Toledo also did cashiering, and even the
guard pitched in …it was a show of a smooth spontaneous cooperation that ensued
as if on unspoken cue. If only other service-oriented outlets could be like
Jollibee, I don’t think that there would be an unsatisfied customer, at all!
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