Discourtesy and Indifference of Centauri Guards, Julie Renpillo and Emily Peralta
Posted on Thursday, 18 August 2016
DISCOURTESY AND
INDIFFERENCE
OF CENTAURI GUARDS,
JULIE RENPILLO AND EMILY PERALTA
By Apolinario Villalobos
Courtesy is best defined by actions instead
of words…actions that are substantiated by resourcefulness, “extra mile”, and
compassion. On the other hand, indifference is the mild opposite of courtesy.
I had experience such indifference or to
bluntly put it, discourteous behavior in the hands of two security guards of my
former employer, Philippine Airlines, at the PNB Building. Specifically, the
guards of Centauri Security Services whom I am referring to are Emily Peralta
and Julie Renpillo. It happened in the morning of August 18, 2016 when I was
about to pick up something from Chai, a PAL employee just a few minutes before the
office opened.
I courteously told the guard, Julie
Renpillo (PAL ticket office entrance) that I was expected by Chai as she had
something for me, while showing to him my retired PAL employee ID. The guard
did not even glance at the ID, and with a cold stare told me that it was not
yet “office time”. I reiterated my statement that Chai was waiting for me
upstairs and that she cannot come down as she was heavy with a baby (pregnant).
Again, the guard told me that it was not yet “office time”. As I know that
there was a phone where another guard, Emily Peralta (PAL boutique), was
posted, just a few meters from us, I told them to call Chai....THEY REFUSED.
For the fourth time, while holding on to my senses, I still calmly requested
them to call Chai, BUT STILL THEY REFUSED. It was only when I flared up which
is a normal reaction of a person being treated with utmost discourtesy and
indifference that guard Peralta finally
called up their colleague at the entrance of the Marketing and Sales office.…..after
they have successfully caused my blood pressure to soar!
At the lounge outside the Marketing and
Sales office, Chai and the guard, Rolly Zinampan were both apologetic about the
incident. I was further calmed down by the Security Commander Roderick Sim who
was also profuse with his apologies.
The discourteous PAL guards, Emily Peralta
and Julie Renpillo is far different from the very amenable attitude of guards
Jeerose Solinap and Jimsey Paz who are assigned at the PAL entrance at the
ground floor lobby of PNB building. Both Solinap and Paz as I have observed
every time I use the entrance, are very polite to visitors. The same is true
with Rolly Zinampan who is assigned at the entrance of the Marketing and Sales
Office.
My question here is, what if somebody else
was handled the same way, but who may have thought that the guards are organic
employees of PAL?...surely, the bad impression would be heaped upon the
company. Also, the two discourteous guards Peralta and Renpillo blatantly
showed their lack of common sense, especially, the latter who robotically and
coldly mumbled the “not yet office time”, despite the explanation that I
repeated several times. My purpose for seeing Chai should have caused them to
exercise resourcefulness to take an extra mile by calling her for the confirmation
of what I told them.
I suggested to the A/S Commander Sim that
the two robotic and discourteous guards Peralta and Renpillo be assigned
somewhere else, but never in posts that entail direct customer contact as they
can definitely besmear the image of the airline with their negative attitude. I
just hope something can be done by Centauri Security Services if only to
maintain the quality of service of their people that PAL deserves.
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